Hello, I am Victor Macedo.
I am a Junior Full Stack Developer with an insatiable thirst for learning and growth in the world of technology. My journey has led me to gain experience in both Front-end and Back-end development, enabling me to create comprehensive and functional web applications.
With over 5 years of experience covering the areas of hospitality, commercial business, customer service, people management and recruiting. I have worked with people directly and over the phone, solving problems and creating customer centricity projects, coordinating people, end to end recruitment process, participation and collaboration in process improvement projects.
Furthermore, during an enriching language exchange experience, I had the opportunity to live in Ireland for 3 years. This experience not only allowed me to perfect my English but also immersed me in a fascinating culture.I am fluent in three languages: my native Portuguese, as well as English and Spanish. This enables me to collaborate and communicate effectively in various global contexts.
In my role, I was responsible for delivering comprehensive customer service across multiple communication channels, including email, phone, and social media. My primary objective is to efficiently resolve incidents as they arise. This entails adeptly handling customer complaints by promptly offering effective solutions and alternatives while ensuring that each case receives follow-up until complete resolution is achieved. I actively manage incoming calls, chats, and inquiries, always striving to meet customer needs with precision and clarity. To facilitate this, I leverage a range of tools and platforms, including Zendesk, Jira, Slack, Swu, Personio platform, among others tolls.
I've been responsible for customer acquisition and presenting business proposals. I've also served as a financial advisor, handling significant client investments and motivating team meetings. Additionally, I've played a pivotal role in organizing early career training and recruiting new team members. Operating fluently in both Portuguese and Spanish, I have experience in selling stocks within the financial market. My responsibilities include customer registration and follow-up, consistently delivering high-quality customer service, and generating business opportunities.
I have experience in teaching Portuguese to foreigners, with an emphasis on conversational exercises. I also introduce students to Brazilian culture and customs while preparing them for interviews, tests, and practical language use. My ability to work with both English and Portuguese simultaneously enhances the learning experience. Additionally, I adapt to new development requirements, seamlessly integrating them into the existing solution to continually improve language instruction. I was responsible to prepare lessons as well.
I have a versatile skill set that includes proficiency in relational databases, particularly SQL at the user level. I'm customer-focused, characterized by a high level of professionalism and empathy. Additionally, I have strong knowledge of Microsoft Office and excel at providing exceptional customer service via phone and email. My responsibilities also encompass efficient management of stock and office supply orders, along with primary IT support. I'm skilled at understanding and integrating new development requirements into existing solutions.
I have significant experience working in a 4-star hotel and restaurant located within the same building. My responsibilities included guest reception, providing general information, handling phone inquiries, and room bookings. I managed stock and office supplies orders, performed various administrative tasks, and oversaw order receipts and documentation archiving. Additionally, I assisted guests with taxi requests and coordinated the use of common hotel spaces. I actively participated in projects and contributed to event organization and after events as well.
In previous roles, I handled diverse inventory tasks, such as preparing detailed reports, meticulously counting products, and organizing them by codes. I also managed food product rotation to minimize waste by prioritizing items with approaching expiration dates. As a proactive team player, I readily assisted colleagues with extra tasks. My primary focus was on efficient inventory management, with a strong emphasis on accuracy and organization. My attention to detail ensured strict quality control and product validity, contributing significantly to optimized logistics and overall operational success in the teams.
